SERVICE

AI Strategy for Marketing and Communications

AI Strategy for Marketing and Communications

Identify opportunities and build a transformation path that is purpose build for your marketing and communications teams

Identify opportunities and build a transformation path that is purpose build for your marketing and communications teams

AI changes how customers discover and engage with content. It expands marketers’ capabilities and allows teams to do more with less. But simply adding new tools to your marketing and communications teams rarely works. Effective AI adoption targets clear opportunities, adapts workflows and decision-making processes to take advantage of new tech, and establishes a change management plan from square one.

New Markets Advisors helps marketing and communications leaders design and implement AI-native organizational models. We map how work gets done today, identify where AI genuinely creates value, and build a phased rollout plan

5 books

5 books

published on innovation and AI strategy, including

AI and the Octopus Organization

published on innovation and AI strategy, including

AI and the Octopus Organization

30+

30+

Fortune 500 advised on growth and organizational strategy

Fortune 500 advised on growth and organizational strategy

From Today's Workflows to an AI-Native Marketing Team

Know Where AI Actually Changes the Job

Know Where AI Actually Changes the Job

Map How Work Really Happens Today

Map How Work Really Happens Today

Design a Structure Built for AI

Design a Structure Built for AI

Manage the Transformation

Manage the Transformation

What our clients say about us (placeholder)

"New Markets Advisors' extensive knowledge and experience with Jobs to be Done, combined with customized approaches and creative execution, delivers deep insights, viable solution options and timeless value."

- Peter Primdahl, Vice President, Emerging Business Models & Co-Head of CVC Funds, Co-operators

New Markets’ approach to innovation is both insightful and resourceful. They uncovered insights that led to unique and relevant concepts. Leveraging experience in entrepreneurship and disruption, they crafted business models that could be explored quickly and with relatively low investment, which is a departure from most consultancies.”

- Nate Hill, Emerging Idea Marketing Leader, Nestlé

Trusted by

Our Approach to AI Integration in Marketing and Communication

At New Markets Advisors, we help organizations move from customer understanding to product decisions. Our approach starts with the Jobs to be Done framework and ends with a clear, prioritized roadmap aligned to your competitive position and capabilities. This approach reduces uncertainty, shortens time to market, and aligns teams around shared goals.

At New Markets Advisors, we help organizations move from customer understanding to product decisions. Our approach starts with the Jobs to be Done framework and ends with a clear, prioritized roadmap aligned to your competitive position and capabilities. This approach reduces uncertainty, shortens time to market, and aligns teams around shared goals.

Phase 1 — Define Goals and External Factors: Priorities and Expected Impacts of AI

Not every marketing activity changes equally under AI, and teams use the same tools in different ways. We separate where AI drives efficiency from where it expands what your team can do.

  • Clarify your AI goals: drive efficiency, expand capabilities, or both

  • Map the audience and content opportunities AI opens up for your team

  • Interview leadership and run a workshop to align on priorities

Phase 2 — Map Existing Practices: How Work Is Done Today

How your teams, tools, and approval processes actually function differs from what’s on the org chart. We map how work is really done, then find where AI fits in.

  • Document real workflows: tools, processes, and skills by function

  • Assess AI’s impact on each workflow, including skill and tech gaps

  • Pull in outside lessons from peer institutions and adjacent industries

Phase 3 — Build the Organizational Model: An AI-Ready Vision for Change

Working together, we clarify the roles, responsibilities, and skills your future model needs.

  • Map roles, responsibilities, and skills for your future model

  • Chart how workflows and approvals should change under the new model

  • Specify the AI capabilities and technologies that underpin it

  • Estimate potential reductions, and which are easiest to pursue

Phase 4 — Establish a Transformation Plan: Align on the Path from Here to There

A phased rollout plan sequences the transition by workstream and role.

  • Build a step-by-step transition plan by workstream and role

  • Pair it with tailored communications for every affected role

  • Stress-test the timeline against risks like a shrinking budget

  • Review the plan with leadership to surface concerns and adjust

Phase 1 — Define Goals and External Factors: Priorities and Expected Impacts of AI

Not every marketing activity changes equally under AI, and teams use the same tools in different ways. We separate where AI drives efficiency from where it expands what your team can do.

  • Clarify your AI goals: drive efficiency, expand capabilities, or both

  • Map the audience and content opportunities AI opens up for your team

  • Interview leadership and run a workshop to align on priorities

Phase 2 — Map Existing Practices: How Work Is Done Today

How your teams, tools, and approval processes actually function differs from what’s on the org chart. We map how work is really done, then find where AI fits in.

  • Document real workflows: tools, processes, and skills by function

  • Assess AI’s impact on each workflow, including skill and tech gaps

  • Pull in outside lessons from peer institutions and adjacent industries

Phase 3 — Build the Organizational Model: An AI-Ready Vision for Change

Working together, we clarify the roles, responsibilities, and skills your future model needs.

  • Map roles, responsibilities, and skills for your future model

  • Chart how workflows and approvals should change under the new model

  • Specify the AI capabilities and technologies that underpin it

  • Estimate potential reductions, and which are easiest to pursue

Phase 4 — Establish a Transformation Plan: Align on the Path from Here to There

A phased rollout plan sequences the transition by workstream and role.

  • Build a step-by-step transition plan by workstream and role

  • Pair it with tailored communications for every affected role

  • Stress-test the timeline against risks like a shrinking budget

  • Review the plan with leadership to surface concerns and adjust

What You'll Get from Our AI in Marketing and Communications Consulting

Across a typical engagement, you'll get:


  • Goals & Priorities Assessment: a clear set of goals to inform your updated marketing organizational model

  • Current-State Role & Workflow Maps: a detailed map of how critical teams and roles work today, and how they're likely to change through the AI transition

  • Roadblock Diagnostic: identification of the key technological and talent roadblocks standing in the way

  • Future Organizational Model: a model that clarifies roles, responsibilities, and skills; charts workflow and approval changes; and specifies the AI/tech capabilities you'll need

  • Phased Rollout & Communications Plan: a timeline by workstream and role, a communications approach tailored to each role, and scenario planning for developments (like a decreased budget) that could shift the timeline


Together, these give you a marketing organization that's ready to operate, not just experiment, in the AI age.

FEATURED BOOK

AI and the Octopus Organization: Building the Superintelligent Firm

Steve Wunker's latest book (2025, co-authored with Jonathan Brill) argues that AI-age organizations need to work like an octopus, pushing everyday decisions to the edges while staying coordinated through shared data rather than hierarchy.

Read more

JTBD working paper cover
JTBD working paper cover

FEATURED Book

AI and the Octopus Organization: Building the Superintelligent Firm

Steve Wunker's latest book (2025, co-authored with Jonathan Brill) argues that AI-age organizations need to work like an octopus, pushing everyday decisions to the edges while staying coordinated through shared data rather than hierarchy.

Read more

JTBD working paper cover

FEATURED Book

AI and the Octopus Organization: Building the Superintelligent Firm

Steve Wunker's latest book (2025, co-authored with Jonathan Brill) argues that AI-age organizations need to work like an octopus, pushing everyday decisions to the edges while staying coordinated through shared data rather than hierarchy.

Read more

Our Approach: From Jobs to be Done to a Prioritized Product Roadmap

At New Markets Advisors, we help organizations move from customer understanding to product decisions. Our approach starts with the Jobs to be Done framework and ends with a clear, prioritized roadmap aligned to your competitive position and capabilities. This approach reduces uncertainty, shortens time to market, and aligns teams around shared goals.

Phase 1 — Define Goals and External Factors: Priorities and Expected Impacts of AI

Not every marketing activity changes equally under AI, and teams use the same tools in different ways. We separate where AI drives efficiency from where it expands what your team can do.

  • Clarify your AI goals: drive efficiency, expand capabilities, or both

  • Map the audience and content opportunities AI opens up for your team

  • Interview leadership and run a workshop to align on priorities

Phase 2 — Map Existing Practices: How Work Is Done Today

Working together, we clarify the roles, responsibilities, and skills your future model needs.

  • Map roles, responsibilities, and skills for your future model

  • Chart how workflows and approvals should change under the new model

  • Specify the AI capabilities and technologies that underpin it

  • Estimate potential reductions, and which are easiest to pursue

Phase 3 — Build the Organizational Model: An AI-Ready Vision for Change

Working together, we clarify the roles, responsibilities, and skills your future model needs.

  • Map roles, responsibilities, and skills for your future model

  • Chart how workflows and approvals should change under the new model

  • Specify the AI capabilities and technologies that underpin it

  • Estimate potential reductions, and which are easiest to pursue

Phase 4 — Establish a Transformation Plan: Align on the Path from Here to There

A phased rollout plan sequences the transition by workstream and role.

  • Build a step-by-step transition plan by workstream and role

  • Pair it with tailored communications for every affected role

  • Stress-test the timeline against risks like a shrinking budget

  • Review the plan with leadership to surface concerns and adjust

How We Compare

Most large consulting firms will sell you an AI marketing "readiness assessment." Few will help you actually redesign the org chart, workflows, and decision rights underneath it. That's where the real value, and the real difficulty, sits.

  • Customer-centered, not tool-centered: we start from Jobs to Be Done: what your customers actually need from marketing, not which AI vendor to buy

  • Tailored, not templated: your workflow map and organizational model are built from how your teams actually work, not a generic AI-maturity framework

  • Senior-led throughout: the people who interview your leadership team and design your model are the people who stay on the engagement

  • Built for speed and focus: a four-phase, boutique engagement model instead of a sprawling multi-workstream program

  • Cross-industry pattern recognition: insights drawn from clients across consumer, healthcare, financial services, and technology, not one sector's playbook

  • JTBD-First, Customer-Backed Approach: We start with customer motivations and outcomes, not with features, technologies, or internal brainstorming.

  • Tailored Frameworks, Not Templates: Every engagement begins with a diagnostic of your market, culture, and constraints. We design solutions around your business, not a rigid methodology.

  • Speed and Focus: We deliver decision-ready product roadmaps in weeks, not quarters. Our teams move fast without the heavy overhead of larger firms.

  • Senior-Led Engagements: You work directly with experienced consultants and partners, not layers of junior staff. That means sharper insights and higher accountability.

  • Cross-Industry Creativity: We use analogies from other sectors to inspire breakthroughs, a strength rarely seen in process-heavy environments.

Where New Markets Advisors Stands Out

  • JTBD-First, Customer-Backed Approach: We start with customer motivations and outcomes, not with features, technologies, or internal brainstorming.

  • Tailored Frameworks, Not Templates: Every engagement begins with a diagnostic of your market, culture, and constraints. We design solutions around your business, not a rigid methodology.

  • Speed and Focus: We deliver decision-ready product roadmaps in weeks, not quarters. Our teams move fast without the heavy overhead of larger firms.

  • Senior-Led Engagements: You work directly with experienced consultants and partners, not layers of junior staff. That means sharper insights and higher accountability.

  • Cross-Industry Creativity: We use analogies from other sectors to inspire breakthroughs, a strength rarely seen in process-heavy environments.

Where New Markets Advisors Stands Out

Dimension Large Consulting Firms New Markets Advisors
Starting point Technology/tool assessment Customer-centered Jobs to Be Done analysis
Org redesign Often out of scope or a separate engagement Core deliverable: roles, workflows, and tools together
Team continuity Analysts rotate in; partners rotate out Same senior team from interviews to rollout
Deliverable format Dense slide decks Actionable model and rollout plan built for buy-in
Engagement style Intense, costlier sprints Longer-term relationship, less costly overall

Bottom line: if you need a broad, resource-heavy AI transformation program across every function, a large firm's scale may serve you better. If you need a focused, customer-grounded redesign of how your marketing and communications team works, one your people will actually adopt, that's where we fit.

Act Now

Technology and social behavior are changing both how marketers reach their audiences and how those audiences engage with content. That alone puts pressure on MarCom departments to adapt. Nearly half of MarCom departments are now piloting AI use cases, but few have scaled it successfully, and the two groups don't perform alike.

+8.6%

+8.6%

improvement in sales productivity attributed to AI

improvement in sales productivity attributed to AI

+8.5%

+8.5%

increase in customer satisfaction attributed to AI

increase in customer satisfaction attributed to AI

-10.8%

-10.8%

reduction in marketing overhead costs attributed to AI

reduction in marketing overhead costs attributed to AI

Those are averages across all AI adopters, so departments still stuck in pilot mode are dragging the number down while the departments that have actually scaled AI see outsized results. What separates them isn't better tools. Scalers form strategic partnerships with AI-enabled vendors, maintain solid data infrastructure, and set clear guardrails for how AI gets used. Scaling AI in marketing is less a technology problem than an organizational one, and that's the gap this service closes.

FEATURED WORKING PAPER

Rethinking Management in the Age of AI

Our practical guide, Rethinking Your Management in the Age of AI, distills the framework into an actionable playbook, including the "Eight Arms" model for pushing authority to frontline teams and the "Neural Necklace" model for staying coordinated without central bottlenecks.

Read more

JTBD working paper cover
JTBD working paper cover

FEATURED WORKING PAPER

Rethinking Your Management in the Age of AI

Our practical guide, Rethinking Your Management in the Age of AI, distills the framework into an actionable playbook, including the "Eight Arms" model for pushing authority to frontline teams and the "Neural Necklace" model for staying coordinated without central bottlenecks.

Read more

JTBD working paper cover

FEATURED WORKING PAPER

Rethinking Your Management in the Age of AI

Our practical guide, Rethinking Your Management in the Age of AI, distills the framework into an actionable playbook, including the "Eight Arms" model for pushing authority to frontline teams and the "Neural Necklace" model for staying coordinated without central bottlenecks.

Read more

Frequently Asked Questions

How is this different from generic AI training for our marketing team?

Training teaches people to use tools. This engagement redesigns the roles, workflows, and decision rights around those tools — the part that actually determines whether AI adoption sticks.

Will this tell us which AI tools or vendors to buy?

How long does a typical engagement take?

What if our marketing budget gets cut partway through the transition?

Do we need a data or AI infrastructure in place before starting?

How do you handle resistance from staff worried AI will replace their roles?

Will middle management roles disappear?

How does this connect to Jobs to be Done?

How is this different from generic AI training for our marketing team?

Training teaches people to use tools. This engagement redesigns the roles, workflows, and decision rights around those tools — the part that actually determines whether AI adoption sticks.

Will this tell us which AI tools or vendors to buy?

How long does a typical engagement take?

What if our marketing budget gets cut partway through the transition?

Do we need a data or AI infrastructure in place before starting?

How do you handle resistance from staff worried AI will replace their roles?

Will middle management roles disappear?

How does this connect to Jobs to be Done?

Connect With Us

Let's Define Your AI Strategy Together

Fill out the form below to start the conversation about working with New Markets Advisors

Connect With Us

Let's Define Your AI Strategy Together

Fill out the form below to start the conversation about working with New Markets Advisors

What You'll Get from Our AI in Marketing and Communications Consulting

Across a typical engagement, you'll get:


  • Goals & Priorities Assessment: a clear set of goals to inform your updated marketing organizational model

  • Current-State Role & Workflow Maps: a detailed map of how critical teams and roles work today, and how they're likely to change through the AI transition

  • Roadblock Diagnostic: identification of the key technological and talent roadblocks standing in the way

  • Future Organizational Model: a model that clarifies roles, responsibilities, and skills; charts workflow and approval changes; and specifies the AI/tech capabilities you'll need

  • Phased Rollout & Communications Plan: a timeline by workstream and role, a communications approach tailored to each role, and scenario planning for developments (like a decreased budget) that could shift the timeline


Together, these give you a marketing organization that's ready to operate, not just experiment, in the AI age.

Our Offices

50 Franklin St

2nd Floor

Boston, MA 02110

USA

151 San Francisco St

Suite 200

San Juan, PR 00901 Puerto Rico

Rua Antónia Andrade 4

3 Direito

1170-025 Lisboa

Portugal

Privacy Policy

Terms of Service

New Markets Advisors © 2025 

Our Offices

50 Franklin St

2nd Floor

Boston, MA 02110

USA

151 San Francisco St

Suite 200

San Juan, PR 00901 Puerto Rico

Rua Antónia Andrade 4

3 Direito

1170-025 Lisboa

Portugal

Privacy Policy

Terms of Service

New Markets Advisors © 2025 

Our Offices

50 Franklin St

2nd Floor

Boston, MA 02110

USA

151 San Francisco St

Suite 200

San Juan, PR 00901 Puerto Rico

Rua Antónia Andrade 4

3 Direito

1170-025 Lisboa

Portugal

Privacy Policy

Terms of Service

New Markets Advisors © 2025 

Privacy Policy

Terms of Service

New Markets Advisors © 2025 

Our Offices

50 Franklin St

2nd Floor

Boston, MA 02110 USA

151 San Francisco St

Suite 200

San Juan, PR 00901 Puerto Rico

Rua Antónia Andrade 4

3 Direito

1170-025 Lisboa

Portugal

Get In Touch

+1 617 936 4035

info@newmarketsadvisors.com